Epi-Otic Advanced Ear Cleanser - US 3250
Epi-Otic Advanced Ear Cleanser - US 3250
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- We offer worldwide shipping to all countries and regions
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- The return request is submitted within 30 days of confirmed delivery
Protect Your Pet’s Ears From Infection
Product Description
Epi-Otic Advanced Ear Cleanser gently removes debris, excessive wax, and moisture while preventing microbial growth. Its non-irritating formula is ideal for routine cleansing of sensitive ears. Patented anti-odor technology neutralizes unpleasant smells, while low pH ensures compatibility with other ear treatments. It is perfect for pets with chronic otitis externa.
Benefits
- Prevents Microbial Growth: Non-irritating formula stops harmful microbes from attaching, reducing infection risks in sensitive ear canals.
- Removes Debris and Wax: Effectively clears excess wax and debris, promoting cleaner, healthier ears without causing discomfort.
- Safe for Sensitive Ears: Gentle, low-pH solution cleans without irritation, making it ideal for routine ear maintenance.
- Supports Chronic Ear Health: Recommended for chronic otitis externa, helping manage inflammation and prevent recurring ear problems.
- Mild and Pleasant Aroma: Contains a mild citrus scent, ensuring cleaning is stress-free and pleasant for your pet.
Ingredients
Water, ethoxydiglycol, PEG-40 hydrogenated castor oil, disodium EDTA, docusate sodium, triethanolamine, phenoxyethanol, chloreoxylenol, salicyclic acid, fragrance, D-galactose, D-mannose, L-rhamnose, and FD&C Blue #1. May contain lactic acid.
How to Use
Directions for Use
- Suitable for All Pets: Epi-Otic Advanced can be safely used in dogs and cats of any age.
- Shake Well Before Use: Always shake the bottle thoroughly to ensure the cleanser is properly mixed before application.
- Open and Apply Product: Turn the white nozzle to open, then apply a generous amount into the ear canal.
- Massage Ear Gently: Gently rub the base of the ear to help distribute the solution inside the canal.
- Wipe Interior of Ear: Use cotton or a cloth moistened with the cleanser to clean the ear flap.
- Routine Use Frequency: Use two to three times weekly, or daily for routine cleansing and otitis externa treatment.
- Follow Veterinarian Guidance: Apply before other ear treatments, or as recommended by your veterinarian for best results.
Precautions
- Keep Out of Reach of Children: This product is for animal use only and should always be stored safely away from children.
- Topical Use Only: Epi-Otic Advanced should only be applied externally to the ear and not ingested by pets.
- Avoid Eye Contact: Prevent contact with eyes, and immediately flush with water if accidental exposure occurs during application.
- Seek Medical Advice if Irritated: If eye contact with the ear cleaner causes irritation, consult a medical professional promptly.
- Do Not Use on Ruptured Eardrums: Avoid use in ears with ruptured tympanic membranes to avoid further injury.
Possible Side Effects
- Eye Irritation: Keep the Epi-Otic Epi ear drop away from eyes and mucous membranes to prevent possible irritation.
- Skin Reaction: Discontinue use if skin becomes irritated and contact your veterinarian for guidance immediately.
Shipping & Return
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What is Virbac Epi-Otic Advanced Ear Cleanser for Pets used for?
Ans: The Epi-Otic Advanced Ear Cleaner for Dogs and Cats gently removes wax, debris, and moisture from the ear canal. It prevents microbial growth, controls odor, and is safe for sensitive ears, including pets with chronic otitis externa.
Q2: How do I use the Epi-Otic Advanced Pet Ear Cleanser properly?
Ans: Shake the Epi-Otic Advanced Pet Ear Cleanser well before use. Turn the nozzle to open and apply generously into the ear canal. Massage the ear base gently, then wipe the ear flap with cotton or else cloth moistened with the solution. Use two to three times weekly or as directed by a veterinarian.
Q3: Can I use Virbac Epi-Otic Advanced Ear Cleaner in pets of all ages?
Ans: Yes, Virbac Epi-Otic Advanced Ear Cleanser is suitable for dogs and cats of different age group. It is formulated to be non-irritating, making it safe for sensitive ears while preventing microbial growth effectively.
Q4: Are there any precautions for using Epi-Otic Advanced Ear Cleaning Solution?
Ans: Keep Epi-Otic Advanced Ear Cleaning Solution out of reach of children. Avoid contact with eyes and mucous membranes. Use only topically in the ears. Do not apply on ruptured eardrums. Consult your veterinarian if irritation occurs or persists.
Thank you for shopping with us. This Shipping Policy outlines how and when orders are processed, shipped, and delivered after being placed on our website. By placing an order, you agree to the terms described below.
1. Order Processing Time
Order Cut-Off Time: Orders placed on business days before 6:00 PM local business time are considered received on the same day.
Orders placed after 6:00 PM, on weekends, or on public holidays will be processed on the next business day.
Processing Time: Orders are typically processed and prepared for shipment within 1–5 business days after the order is received.
Processing time includes order verification, quality checks, and packaging.
Processing time does not include shipping or delivery time.
2. Shipping Methods and Delivery Time
We currently offer the following shipping methods at checkout:
Priority Shipping: $5.99
Expected delivery time: 1–2 business days
Standard Shipping: $2.99
Expected delivery time: 3–6 business days
Free Shipping: $0
Expected delivery time: 5–8 business days
Delivery times are estimated from the time the order has been shipped and may vary depending on the shipping destination, carrier operations, weather conditions, holidays, or other unforeseen delays.
Estimated delivery times are provided for reference only and are not guaranteed.
3. Shipping Carriers
We work with reliable third-party shipping carriers to deliver your orders safely and efficiently. Carrier selection is determined based on destination, package size, and service availability.
Carrier delays are outside of our control, and we are not responsible for delays caused by the carrier.
4. Shipping Costs
We ship orders to addresses within the United States.
Shipping costs are displayed at checkout based on the shipping method selected by the customer.
Available shipping options may include Priority Shipping, Standard Shipping, and Free Shipping.
No additional standard shipping fees will be charged beyond the shipping cost shown at checkout.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information if available.
Please allow up to 48 hours for tracking details to become active.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for delays caused by incorrect or incomplete address information, or for packages that are lost or undeliverable due to address errors.
Additional shipping or handling fees may apply for re-delivery.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will assist in investigating the issue with the carrier.
While we strive to help resolve shipping issues, we are not responsible for delays or losses caused by third-party carriers.
8. Damaged Packages
If your package arrives damaged, please contact us within a reasonable time after delivery and provide clear photos of the damaged packaging and items.
We will review the case and assist according to our Return & Refund Policy.
9. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time.
Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding this Shipping Policy or your order status, please contact us using the contact information provided in the footer.
Thank you for shopping with us. This Return & Refund Policy explains the terms and conditions under which returns and refunds are accepted for purchases made through our website. By placing an order, you agree to the terms outlined below.
1. No Exchange Policy
We do not offer exchanges at this time.
This policy allows us to maintain efficient inventory management, faster order processing, and consistent product availability for all customers. If you would like a different item, size, color, or version, please return the original item (if eligible) and place a new order separately.
2. Return Eligibility
You may request a return if all of the following conditions are met:
The return request is submitted within 30 days of confirmed delivery
The item is unused, unwashed, and in its original condition
The item includes all original packaging, tags, accessories, and documentation
The item is not listed as non-returnable (see Section 3)
Returns requested after the 30-day period will not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
Items marked as Final Sale or Non-Returnable at the time of purchase
Gift cards or store credit
Digital products or downloadable content
Items that show signs of use, damage, or alteration not caused by us
4. How to Initiate a Return
To start a return, please contact our customer support team and provide:
Your order number
The item(s) you wish to return
Reason for return (for internal reference only)
Returns sent without prior authorization may be refused.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Original shipping fees are non-refundable, except where required by law.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processing typically takes 1–3 business days, depending on your payment provider
Refund amounts may be reduced for items returned in unacceptable condition
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time after delivery and provide clear photos of the issue. We will review the case and, if approved, issue a refund in accordance with this policy.
8. Refused or Undeliverable Shipments
Orders that are refused or returned due to incorrect shipping information may be subject to additional handling or shipping fees, which may be deducted from the refund amount.
9. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us using the contact information provided in the footer.
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