
Instincts Scratch & Play Mat - Cat Scratcher & Playtime Combo
The Instincts Scratch & Play Cat Scratch Mat from Petlinks provides a multi-purpose scratching and playing mat to fulfill your cat's instincts while protecting your furniture from scratch damage. Constructed from durable, textured sisal-like fabric, this scratch mat will give cats the satisfaction of scratching, stretching, and kneading. It has a dangling toy attached for cats to enjoy some interactive fun. Lightweight and versatile, it can easily be placed on the floor or draped over furniture to provide numerous scratching and playing options for your feline friend.
Benefits:
- Encourages Healthy Scratching – A satisfying surface helps keep claws healthy.
- Protects Furniture – Diverts scratching away from sofas, carpets, and chairs.
- Interactive Play Feature – Includes a dangling plush toy to tease your cat's hunting instincts.
- Lightweight & Versatile: Can be used flat on the floor or draped over furniture for added versatility.
- Durable & Pet-Safe Materials: Made from extra-durable, sisal-like fabric for extended use.
How will this scratch mat benefit my cat?
It gives them a safe and satisfying place to scratch and helps keep healthy claws while saving your furniture from destruction.
Is this mat to be used with different types of furniture?
Yes, it can be left on the floor, over sofas, or beside areas they most like scratching, for instance, to invite good scratching behavior.
Shipping & Returns
- Shipping: Learn more about our flexible shipping options by visiting our Shipping Policies.
- Returns: For assistance with returns or replacements, review our Refund Policy.
FAQ
What is the Petlinks Instincts Scratch & Play Cat Scratch Mat?
This is a multifunctional scratch mat designed to satisfy all of your cat's natural scratching instincts while turning itself into an amusing and very engaging cat playground.
How does this mat help my cat?
It will keep your cat's claws healthy, move scratching away from your furniture, and make your cat playful, exercising-keeping it both mentally and physically stimulated.
What is included in the scratch mat?
Made of durable, textured fabric with surface features imitating natural scratching areas cats would most love to scratch on, ensuring long-term durability. Some variants may be featured with dangling interactive toys.
Does this mat come with catnip?
Yes! It includes a packet of catnip for attraction and encouraging use by your feline friend.
Where to position the scratch mat?
Place the mat on the floor, on furniture, or near scratching hotspots to help deter scratching. Some models feature non-slip backing for additional stability.
How do I clean the scratch mat?
Spot cleaning with a damp cloth is all that is typically needed. Do not machine wash or soak in water to prolong the life of the mat.
Thank you for shopping with us. This Shipping Policy outlines how and when orders are processed, shipped, and delivered after being placed on our website. By placing an order, you agree to the terms described below.
1. Order Processing Time
Order Cut-Off Time: Orders placed on business days before 6:00 PM local business time are considered received on the same day.
Orders placed after 6:00 PM, on weekends, or on public holidays will be processed on the next business day.
Processing Time: Orders are typically processed and prepared for shipment within 1–5 business days after the order is received.
Processing time includes order verification, quality checks, and packaging.
Processing time does not include shipping or delivery time.
2. Shipping Methods and Delivery Time
We currently offer the following shipping methods at checkout:
Priority Shipping: $5.99
Expected delivery time: 1–2 business days
Standard Shipping: $2.99
Expected delivery time: 3–6 business days
Free Shipping: $0
Expected delivery time: 5–8 business days
Delivery times are estimated from the time the order has been shipped and may vary depending on the shipping destination, carrier operations, weather conditions, holidays, or other unforeseen delays.
Estimated delivery times are provided for reference only and are not guaranteed.
3. Shipping Carriers
We work with reliable third-party shipping carriers to deliver your orders safely and efficiently. Carrier selection is determined based on destination, package size, and service availability.
Carrier delays are outside of our control, and we are not responsible for delays caused by the carrier.
4. Shipping Costs
We ship orders to addresses within the United States.
Shipping costs are displayed at checkout based on the shipping method selected by the customer.
Available shipping options may include Priority Shipping, Standard Shipping, and Free Shipping.
No additional standard shipping fees will be charged beyond the shipping cost shown at checkout.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information if available.
Please allow up to 48 hours for tracking details to become active.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for delays caused by incorrect or incomplete address information, or for packages that are lost or undeliverable due to address errors.
Additional shipping or handling fees may apply for re-delivery.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will assist in investigating the issue with the carrier.
While we strive to help resolve shipping issues, we are not responsible for delays or losses caused by third-party carriers.
8. Damaged Packages
If your package arrives damaged, please contact us within a reasonable time after delivery and provide clear photos of the damaged packaging and items.
We will review the case and assist according to our Return & Refund Policy.
9. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time.
Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding this Shipping Policy or your order status, please contact us using the contact information provided in the footer.
Thank you for shopping with us. This Return & Refund Policy explains the terms and conditions under which returns and refunds are accepted for purchases made through our website. By placing an order, you agree to the terms outlined below.
1. No Exchange Policy
We do not offer exchanges at this time.
This policy allows us to maintain efficient inventory management, faster order processing, and consistent product availability for all customers. If you would like a different item, size, color, or version, please return the original item (if eligible) and place a new order separately.
2. Return Eligibility
You may request a return if all of the following conditions are met:
The return request is submitted within 30 days of confirmed delivery
The item is unused, unwashed, and in its original condition
The item includes all original packaging, tags, accessories, and documentation
The item is not listed as non-returnable (see Section 3)
Returns requested after the 30-day period will not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
Items marked as Final Sale or Non-Returnable at the time of purchase
Gift cards or store credit
Digital products or downloadable content
Items that show signs of use, damage, or alteration not caused by us
4. How to Initiate a Return
To start a return, please contact our customer support team and provide:
Your order number
The item(s) you wish to return
Reason for return (for internal reference only)
Returns sent without prior authorization may be refused.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Original shipping fees are non-refundable, except where required by law.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processing typically takes 1–3 business days, depending on your payment provider
Refund amounts may be reduced for items returned in unacceptable condition
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time after delivery and provide clear photos of the issue. We will review the case and, if approved, issue a refund in accordance with this policy.
8. Refused or Undeliverable Shipments
Orders that are refused or returned due to incorrect shipping information may be subject to additional handling or shipping fees, which may be deducted from the refund amount.
9. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us using the contact information provided in the footer.
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