
Nourish & Protect Your Pet’s Coat
Product Description
Tearless Shampoo by Stratford Animal Care is a gentle, soap-free formula designed for both dogs and cats. This hypoallergenic shampoo conditions the coat, leaving it soft, shiny, and healthy. The fruity scent provides a pleasant grooming experience while its tearless formula makes it safe for use around the face and on puppies or kittens. Perfect for maintaining your pet’s grooming needs!
Benefits
- Gentle Cleansing Formula: Mild ingredients ensure a soothing and effective clean for your pet’s coat.
- Soap-Free & Tearless: Safe for use around eyes, preventing irritation during bath time for sensitive pets.
- Hypoallergenic: Good for pets with allergies or sensitive skin, providing a safe, irritation-free experience.
- Softens & Conditions: Adds softness and shine to the coat, leaving it feeling fluffy and healthy.
- Fruity Fragrance: Leaves your pet smelling fresh with a light, pleasant scent after each wash.
- Healthy Coat Maintenance: Regular use helps to maintain a shiny, soft, and well-conditioned coat for your pet.
Ingredients
Deionized Water, Sodium Laureth Sulfate, Cocamidopropyl Betaine, Sodium Chloride, PEG-80 Sorbitan Laurate, Sodium Trideceth Sulfate, Polyquaternium-7, PEG-150 Distearate, Fragrance, PEG-8 Laurate, Laureth-4, Red 33, Red 40, Citric Acid Anhyd Gran USP, Methylchloroisothiazolinone, and Methylisothiazolinone.
How to Use
Directions for Use
- Wet Pet Thoroughly: Use warm water to wet your pet’s coat completely before applying shampoo.
- Apply Shampoo: Gently apply the conditioning shampoo, working it into a rich, foamy lather.
- Rinse Thoroughly: Wash away the shampoo with warm water, ensuring no residue remains in the coat.
- Repeat if Desired: For extra cleanliness or conditioning, repeat the shampooing process as needed.
- Dry with Towel: Gently towel dry your pet to prevent chilling and ensure comfort after the bath.
Additional Information
Precautions
- For Topical Use Only: This product is intended for external use on animals only; avoid ingestion.
- Avoid Eye Contact: Prevent direct contact with eyes to avoid irritation or discomfort during use.
- Keep Out of Reach of Children: Store in a safe location, away from children to avoid accidental exposure.
Shipping & Return
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What is Tearless Shampoo by Stratford Animal Care used for?
Ans: The Tearless Shampoo by Stratford Animal Care is designed for gentle cleansing and conditioning for both dogs and cats. It’s perfect for maintaining your pet’s coat, keeping it soft, shiny, and healthy with a tear-free formula.
Q2: Is the Tearless Shampoo safe to use on puppies and kittens?
Ans: Yes, Tearless Shampoo is safe for use on puppies and kittens. Its gentle, mild formula ensures that even young, sensitive pets can enjoy a pleasant bath without irritation or discomfort, especially around their face.
Q3: Does Tearless Shampoo by Stratford Animal Care work for pets with allergies?
Ans: Absolutely! Tearless Shampoo is hypoallergenic, making it ideal for pets with allergies or sensitive skin. It provides a gentle, irritation-free experience while keeping your pet’s coat soft and shiny without triggering any allergic reactions.
Q4: How often should I use the Tearless Shampoo on my pet?
Ans: You can use the Tearless Shampoo as often as needed, depending on your pet’s grooming routine. Regular use will help maintain a soft, shiny coat, and it’s safe to use as frequently as desired for optimal results.
Q5: Can I use Tearless Shampoo on my pet's face?
Ans: Yes, Tearless Shampoo is specifically designed to be safe for use on your pet’s face. Its mild, tear-free formula ensures that there’s no irritation when cleaning sensitive areas around the eyes and face.
Q6: What does the Tearless Shampoo smell like?
Ans: The Tearless Shampoo by Stratford Animal Care has a pleasant fruity scent that leaves your pet smelling fresh. It’s light and not overpowering, perfect for a gentle grooming experience.
Q7: Are there any precautions when using Tearless Shampoo on my pet?
Ans: Yes, it’s important to avoid contact with your pet’s eyes and only use the shampoo topically. Also, keep the product out of reach of children to prevent accidental ingestion or misuse during bath time.
Thank you for shopping with us. This Shipping Policy outlines how and when orders are processed, shipped, and delivered after being placed on our website. By placing an order, you agree to the terms described below.
1. Order Processing Time
Order Cut-Off Time: Orders placed on business days before 6:00 PM local business time are considered received on the same day.
Orders placed after 6:00 PM, on weekends, or on public holidays will be processed on the next business day.
Processing Time: Orders are typically processed and prepared for shipment within 1–5 business days after the order is received.
Processing time includes order verification, quality checks, and packaging.
Processing time does not include shipping or delivery time.
2. Shipping Methods and Delivery Time
We currently offer the following shipping methods at checkout:
Priority Shipping: $5.99
Expected delivery time: 1–2 business days
Standard Shipping: $2.99
Expected delivery time: 3–6 business days
Free Shipping: $0
Expected delivery time: 5–8 business days
Delivery times are estimated from the time the order has been shipped and may vary depending on the shipping destination, carrier operations, weather conditions, holidays, or other unforeseen delays.
Estimated delivery times are provided for reference only and are not guaranteed.
3. Shipping Carriers
We work with reliable third-party shipping carriers to deliver your orders safely and efficiently. Carrier selection is determined based on destination, package size, and service availability.
Carrier delays are outside of our control, and we are not responsible for delays caused by the carrier.
4. Shipping Costs
We ship orders to addresses within the United States.
Shipping costs are displayed at checkout based on the shipping method selected by the customer.
Available shipping options may include Priority Shipping, Standard Shipping, and Free Shipping.
No additional standard shipping fees will be charged beyond the shipping cost shown at checkout.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information if available.
Please allow up to 48 hours for tracking details to become active.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for delays caused by incorrect or incomplete address information, or for packages that are lost or undeliverable due to address errors.
Additional shipping or handling fees may apply for re-delivery.
7. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will assist in investigating the issue with the carrier.
While we strive to help resolve shipping issues, we are not responsible for delays or losses caused by third-party carriers.
8. Damaged Packages
If your package arrives damaged, please contact us within a reasonable time after delivery and provide clear photos of the damaged packaging and items.
We will review the case and assist according to our Return & Refund Policy.
9. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time.
Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding this Shipping Policy or your order status, please contact us using the contact information provided in the footer.
Thank you for shopping with us. This Return & Refund Policy explains the terms and conditions under which returns and refunds are accepted for purchases made through our website. By placing an order, you agree to the terms outlined below.
1. No Exchange Policy
We do not offer exchanges at this time.
This policy allows us to maintain efficient inventory management, faster order processing, and consistent product availability for all customers. If you would like a different item, size, color, or version, please return the original item (if eligible) and place a new order separately.
2. Return Eligibility
You may request a return if all of the following conditions are met:
The return request is submitted within 30 days of confirmed delivery
The item is unused, unwashed, and in its original condition
The item includes all original packaging, tags, accessories, and documentation
The item is not listed as non-returnable (see Section 3)
Returns requested after the 30-day period will not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
Items marked as Final Sale or Non-Returnable at the time of purchase
Gift cards or store credit
Digital products or downloadable content
Items that show signs of use, damage, or alteration not caused by us
4. How to Initiate a Return
To start a return, please contact our customer support team and provide:
Your order number
The item(s) you wish to return
Reason for return (for internal reference only)
Returns sent without prior authorization may be refused.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Original shipping fees are non-refundable, except where required by law.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processing typically takes 1–3 business days, depending on your payment provider
Refund amounts may be reduced for items returned in unacceptable condition
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable time after delivery and provide clear photos of the issue. We will review the case and, if approved, issue a refund in accordance with this policy.
8. Refused or Undeliverable Shipments
Orders that are refused or returned due to incorrect shipping information may be subject to additional handling or shipping fees, which may be deducted from the refund amount.
9. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us using the contact information provided in the footer.
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